Privacy Policy

Privacy Policy

Holistic Life Management
Effective Date: 31.10.2020

Holistic Life Management is committed to providing quality services and maintaining the highest standards of privacy and confidentiality. This Privacy Policy outlines our ongoing obligations to you regarding how we collect, use, store, and protect your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

What Is Personal Information and Why Do We Collect It?

Personal Information refers to any information that identifies you as an individual.
Examples include:

Name
Address
Email address
Phone number
Relevant health or wellbeing information shared during sessions

We collect Personal Information in several ways, including:

In-person consultations
Phone or online appointments
Email or text communications
Website contact forms or booking systems
Social media enquiries

We collect this information so we can:

Provide holistic therapy, life coaching, and related services
Contact you regarding appointments, updates, or follow-up support
Maintain accurate service records
Provide administrative information, newsletters, and marketing (where you have opted in)
You may unsubscribe from marketing communications at any time by contacting us in writing.
Whenever reasonable and appropriate, we will explain why we are collecting information and how it will be used.

Sensitive Information

Under the Privacy Act, Sensitive Information includes details about your:

Health or psychological wellbeing
Religious or philosophical beliefs
Racial or ethnic origin
Criminal history
Membership of professional or trade associations
Holistic Life Management may collect limited sensitive information only when necessary to support your wellbeing or service outcomes.

Sensitive information will only be used:

For the primary purpose for which it was provided
For a directly related secondary purpose that you would reasonably expect
With your explicit consent
Where required or authorised by law

Third Parties

Where practical, we collect Personal Information directly from you.
However, information may occasionally be provided by third parties—for example, referrals or shared updates from service providers if applicable.

If we receive Personal Information about you from a third party, we will take reasonable steps to ensure you are aware we have received it.

Disclosure of Personal Information

We may disclose your Personal Information:

To third parties when you have provided consent
When required or authorised by law (e.g., court orders, duty of care obligations)
Holistic Life Management does not sell or share your information for unrelated marketing purposes.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from:

Misuse
Loss
Unauthorised access
Modification
Disclosure

When your information is no longer needed for its original purpose, we take reasonable steps to destroy or permanently de-identify it.
Most client records must legally be kept for a minimum of 7 years.

Access to Your Personal Information

You may request access to the Personal Information we hold about you, and you may request corrections if the information is inaccurate or outdated.

To request access, please contact us in writing.
No fee applies for access requests; however, administrative costs may be charged for preparing copies of records.

We may require proof of identity before releasing information to ensure your privacy and security.

Maintaining the Accuracy of Your Personal Information

It is important to us that your Personal Information is accurate and up to date.
If you become aware of any incorrect or outdated information, please notify us as soon as possible so we can update our records and continue providing quality service.